Road transportation is an integral ingredient of urban life and the Internet has forever altered the dynamics of taxi travel. To travel within a city, you have the options of hiring ‘For Hire’ taxi from the curbside, making reservations on the telephone or on the internet. Besides, there is a choice of travelling by publicly licensed taxi, private tourist taxi or taxi affiliated to taxi aggregators who can provide cool app based functionalities. But, at the end, every rider looks for certain basic and essential qualities in local taxi services.
Safe Travel:
A safe journey should invariably top the list of critical factors that a customer should weigh up. After all, his focus is on arriving at his destination, not at the nearest hospital. The track record of the taxi service, the age of the taxi fleet and the experience of the pool of drivers are all indicators of the importance attached to safe travel by the taxi company.
Of course, this data accumulation and assessment is not possible if you are hiring a cruising taxi, but these taxis are regulated by local Government that prescribes an upper limit on the age of the vehicle being plied and suspends licences of drivers for offences including those that are not related to traffic violations – discourteous behaviour, fare refusals, etc.
Reliability:
Taxi travel becomes a handy service during an emergency or when the time of arrival at the destination is of the high essence. Reliability of the service, therefore, becomes critical. The taxi should arrive at the designated pickup point on schedule and reach the destination on time. Whatever be the hour, whatever be the weather, a 24-hour taxi service should deliver a vehicle for the customer.
Speed:
For any customer, reaching to his destination on time is hardly to be emphasized. Whether it is a head honcho’s conference, a wedding ceremony, to board an International flight or a special date, the customer should not be embarrassed or for that matter, put to a loss, by late arrival.
Comprehensive knowledge of the local terrain and topography and sublime driving skills are the attributes of professional & experienced drivers. These drivers have an innate ability to manoeuvre their taxis through congested roads without violating traffic rules, without indulging in a rash or negligent driving and without compromising on passenger comfort. With advanced app facilities, the app also tells you the ideal time to start a journey so you can reach on time without any hassles, factoring in the traffic, weather and special conditions like festival time etc.
Fleet:
Today, the taxi riders want the power to choose between a hatchback, a sedan, an SUV, an MUV, a limousine or what have you!
Of course, the class of car required would also depend on the number of travellers. The writing is on the wall for every taxi company. Customers will not be prepared to compromise on their demands, so the fleet composition should cater to every class of customer. Whether the requirement is limited comfort with the economy or a luxurious ride, the taxi company should have the resources to satisfy the customer.
